Rules for Smart Check-In.
Smart check-in is available for all scheduled flights operated by GOL
Except for flights to the United States (MIA and MCO), Barbados (BGI), Paramaribo
(PBM), Punta Cana (PUJ) and Tobago (TAB) and can be carried out between 2 days
(Except Totem 24hs) for:
Domestic flights:
Check-in to Totem check-in: 30 minutes in advance of flight.
Web / Mobile Check-in Closed: 45 minutes in advance of flight.
International Flights:
Closing in the Totem: 1h10 minutes in advance of the flight.
Web / Mobile closing: 1h15 minutes in advance of flight.
Documentation
At the time of smart check in you should inform your document and some data like,
For example, an emergency contact. The informed document should
To be valid
And be in good condition.
, so that the identification by GOL and the authorities of
Possible.
According to ANAC Resolution 130, the informed document must be presented at the branches
Baggage allowance or airport attendance (if there is baggage to be dispatched) and
Time of shipment.
Documentation information must be truthful and the customer's responsibility ,
As well as verification of destination requirements such as vaccines and visas . If the customer
submit without valid documentation, your service will be refused and you must provide
Documentation to perform your new service. If this causes loss of the flight (s),
The costs of change are the responsibility of the customer.
Do you have questions about documentation? Click here and check out the documentation information.
Procedures for dispatch of luggage, carry-on and boarding.
Checking Baggage:
If you have checked-in luggage, try to arrive at the airport with valid documentation and
Minimum 1 hour advance for domestic flights or 2 hours for international flights
(Except flights from Bolivia that require 3 hours in advance).
Hand baggage:
If you only have carry-on luggage you can go directly to the boarding gate, from
That respects the current legislation (Portaria 676 of ANAC):
- Hand luggage should weigh up to 5 kg
- The sum of the dimensions (length, width and height) must not exceed a total of 115 centimeters.
It's forbidden:
-
Transporting items not allowed as sharp, sharp, flammable or explosive objects,
Plus liquids for international flights such as cream or gel out of plastic wrapped packaging,
Transparent and if they have more 100ml.
-
The airport administration can prevent the embarkation of the passenger if his luggage contains
Items prohibited and / or classified as Dangerous Goods. This can lead to loss of
Flight (s) by the customer, being the responsibility of the costs with changes.
Do you have questions or travel with special items like sports equipment?
Click here and check the information
To prepare the bags without problems
.
Boarding:
After carrying out the baggage dispatch (if it occurs), the customer must show up at the boarding gate
valid documentation 40 minutes before departure for domestic flights and 1 hour
For international flights. The boarding closes 15 minutes before flight departure time .
Click here and check the procedures.
Expectant mothers:
Smart check-in can be performed by pregnant women as long as certain procedures are followed. Click here and check out:
If it is necessary to fill out the declaration of responsibility, access the link above and
Boarding procedure.
It's not recommended
- Travel 7 days before or after delivery.
-
The certificate of the pregnant woman must be issued up to one week before the embarkation, with validity of 30 days,
Provided there is no change from the gestational period on the date of return.
Cancellation of check-in and non-attendance for shipment:
If plans have changed you can make the cancellation of the smart check in advance of up to 40
Minutes for domestic flights and 1h10 for international flights.
If the customer does not appear for boarding, whether or not they have checked in, the payment will be due
Rates and tariff differences.
Do you have questions about non-attendance? Click here and check the procedures
Pets in the passenger cabin:
If you are traveling with your pet it is necessary to comply with some specific procedures.
Click here and check out procedures and rules for shipment.
If they are not fulfilled, the service will be refused by the GOL employee, and the client must comply
Procedures to perform their new service. If this results in the loss of the flight (s), the
Are the responsibility of the customer.
Exceptions to smart check-in:
This feature is not available for:
- Unaccompanied children of an adult;
- Children on international flights;
- Pets in the cargo bay;
- Chartering flights;
- Flights operated by partner airlines.
Passengers who fall into the special assistance cases below:
- Reservations with children of color;
- Customers requesting approval from GOL's medical department through MEDIF;
- Customers with FREMEC.