GOL Linhas Aéreas S/A: CNPJ/MF under the number 07.575.651/0001-59 Sede: Senador Salgado Filho Square, s/n, Santos Dumont Airport, ground floor, area public, between the axes 46-48/O-P, Back Office Management Room, Rio de Janeiro, RJ CEP: 20021-340
To learn more about civil aviation standards,click here.
To submit compliments, suggestions or complaints, or request cancellations or technical support, please call Customer Service.
Online sales: FREE service
Hearing impaired: 0800 709 0466 Important: Have your reservation/locator code on hand to expedite your service
GOL will provide passengers with a printed form with a flight number, the estimated time of arrival and the actual time of arrival at the destination, as well as such as cancellation information.
The consumer is exempt from paying the DU fee, in the amount of R$ 40.00 (forty reais) ticket with a total value of up to R$ 399.99 (three hundred and ninety-nine reais and Ninety-nine cents) or 10% (ten percent) of the total value of the ticket if the value of this is above R$ 400.00 (four hundred reais), in purchases made through the Company's website. For purchases of tickets made through agencies, stores, SAC, are added the rates mentioned above.
In compliance with Brazilian legislation (Law 12.741/12), GOL informs the percentage approximate taxes levied on the following services: National air transport of passengers: PIS/COFINS: 3.65% National air transport of cargoes: PIS/COFINS: 9.25% and ICMS 0% to 19% Sale on board: PIS/COFINS: 3.65% and ICMS 7% to 29%
Smart check-in is available for all scheduled flights operated by GOL
Except for flights to the United States (MIA and MCO), Barbados (BGI), Paramaribo
(PBM), Punta Cana (PUJ) and Tobago (TAB) and can be carried out between 2 days
(Except Totem 24hs) for:
Check-in to Totem check-in: 30 minutes strong> in advance of flight.
Web / Mobile Check-in Closed: 45 minutes strong> in advance of flight.
Closing in the Totem: 1h10 minutes strong> in advance of the flight.
Web / Mobile closing: 1h15 minutes strong> in advance of flight.
At the time of smart check in you should inform your document and some data like,
For example, an emergency contact. The informed document should
To be valid
And be in good condition.
Strong>, so that the identification by GOL and the authorities of
According to ANAC Resolution 130, the informed document must be presented at the branches
Baggage allowance or airport attendance (if there is baggage to be dispatched) and
Time of shipment.
Documentation information must be truthful and the customer's responsibility strong>,
As well as verification of destination requirements such as vaccines and visas strong>. If the customer
submit without valid documentation, your service will be refused strong> and you must provide
Documentation to perform your new service. If this causes loss of the flight (s),
The costs of change are the responsibility of the customer.
Procedures for dispatch of luggage, carry-on and boarding.
If you have checked-in luggage, try to arrive at the airport with valid documentation and
Minimum 1 hour advance for domestic flights or 2 hours for international flights
(Except flights from Bolivia that require 3 hours in advance).
If you only have carry-on luggage you can go directly to the boarding gate, from
That respects the current legislation (Portaria 676 of ANAC):
Hand luggage should weigh up to 5 kg
The sum of the dimensions (length, width and height) must not exceed a total of 115 centimeters.
Transporting items not allowed as sharp, sharp, flammable or explosive objects,
Plus liquids for international flights such as cream or gel out of plastic wrapped packaging,
Transparent and if they have more 100ml.
The airport administration can prevent the embarkation of the passenger if his luggage contains
Items prohibited and / or classified as Dangerous Goods. This can lead to loss of
Flight (s) by the customer, being the responsibility of the costs with changes.
After carrying out the baggage dispatch (if it occurs), the customer must show up at the boarding gate
valid documentation strong> 40 minutes strong> before departure for domestic flights strong> and 1 hour
For international flights. The boarding closes 15 minutes before strong> flight departure time strong>.
If you are traveling with your pet it is necessary to comply with some specific procedures.
Click here strong> and check out procedures and rules for shipment.
If they are not fulfilled, the service will be refused strong> by the GOL employee, and the client must comply
Procedures to perform their new service. If this results in the loss of the flight (s), the
Are the responsibility of the customer.
Exceptions to smart check-in:
This feature is not available for:
Unaccompanied children of an adult;
Children on international flights;
Pets in the cargo bay;
Flights operated by partner airlines.
Passengers who fall into the special assistance cases below:
Reservations with children of color;
Customers requesting approval from GOL's medical department through MEDIF;